Services
Besides development and project control, also support and pro-active maintenance services are
part of our portfolio.
We offer the following services:
- Determination of requirements at customer's premises, development of a customized concept
up to a turnkey solution, workflow integration
- Project management jointly with the customer, coordination of all persons involved in
the project
- Hardware acquisition, delivery, installation, configuration, integration,
adjustment of interfaces for integration in existing IT infrastructures at the customer
- Installation, training for various groups, commissioning, after-sales service
Our support contracts include:
- Online monitoring
- Remote maintenance for troubleshooting and fault clearance
- Remote configuration support
- First-level support for the end-users of the system
- Second-level support to resolve faults
- Updates and upgrades
- Daily evaluation of log files for pro-active fault detection
- Online monitoring
- Statistics (for example in accordance with the X-Ray Ordinance)
Special features:
- Individual and trustful relationship with our customers
- Active exchange of experiences with the users for further development of our products
and services
- Customer-oriented and user-friendly development of our products
