Comprehensive advice, competent project management and reliable support from one source

The experts at CHILI will provide you with extensive advice when planning the design of future solutions. Customers benefit from over 20 years of experience of successfully implemented projects.
Only after the future concept has been sketched out, the sales team will tailor an offer towards you to guarantee an optimal solution. This solution can be refined together until all requirements are met.
After the order has been placed, the experienced project managers will implement the project in a joint interdisciplinary team consisting of customer and vendor. Radiology, the IT department, Medical Technology, radiologic technologists and clinical users are typically part of that team.
The systems to be delivered are commonly pre-installed and pre-configured by CHILI, either on new hardware or in virtual machines. Our experienced technicians will promptly be able to complete any onsite installations.
After the installation, the monitors commonly have to undergo acceptance testing according to DIN V 6868-57, DIN 6868-157 and the teleradiology systems according to DIN 6868-159. The technicians or users of the customer will be trained for future consistency testing. CHILI will provide the required software and measuring tools.
After an experienced application specialists has accompanied the regular operation, the system will enter routine operation. From this point onwards, the CHILI Support team will provide further support for the customer regarding any questions concerning the operation, configuration, diagnosis and troubleshooting, and will also install updates and upgrades.

Features

  • Experienced specialists advise the customer on the development of the optimum concept prior to purchase
  • Project implementation by the project manager in an interdisciplinary project team which involves all relevant departments and employees
  • Acceptance testing of monitors and teleradiology systems according to national guidelines and standards
  • Proactive support by analyzing log files for alerts and errors
  • Support hotline of information scientists in your country

 

Benefits

  • We extensively advise and attend our customers from the design to routine operation
  • One designated contact during implementation of the project
  • Competent and cooperative support employees
  • Cost saving as we refrain from external consultants during project implementation
  • No need to build a specific PACS know-how in the IT department for operation, as the CHILI support will maintain the system

Products

Contracts
Time period
Features
Benefits
Contracts
Time period

Monday to Friday
8:00 am to 5:00 pm

Features
  • Answering questions on operation and configuration
  • Proactive flaw detection
  • Troubleshooting
  • Installation of updates and upgrades free of charge
Benefits
  • Support with all questions on PACS operation
  • No need to build own know-how for operating systems, databases, etc.
  • Free-of-charge updates and upgrades to new versions
Contracts
Time period

Daily
8:00 am to 5:00 pm

In addition:
Support even on weekends and bank holidays in the case of serious incidents

Contracts
Time period

Daily
Twenty-four-seven

In addition:
Round-the-clock support on all days in the case of serious incidents

According to the German x-ray ordinance (RöV), image visualization devices must to be approved by a qualified person prior to initial operation and tested for consistency in the course of operation. The records have to be disclosed to the competent authority upon request.

Features

  • Acceptance and consistency testing according to QS-RL as well as DIN V 6868-57 and DIN 6868-157
  • Records of results as a PDF

Benefits

  • Training of employees for own consistency testing
  • Automatic consistency testing in the workstation software on each working day
  • Submission of test records to the competent authority

According to the German x-ray ordinance (RöV) teleradiology systems must be approved by a qualified person prior to initial operation and tested for consistency in the course of operation. The records have to be disclosed to the competent authority upon request.

Features

  • Acceptance and consistency testing according to QS-RL as well as DIN 6868-157
  • Records of results as a PDF

Benefits

  • We advise on the preparation of test data sets
  • Training of employees for own consistency testing
  • Automatic consistency testing in the teleradiology software on each working day
  • Submission of test records to the competent authority